Guarantee

My "100% Satisfaction Guarantee" Promise To You.

I have a very simple promise to make to you. If my Telescoping Flagpole and accessories aren't everything that I have said they are, you can ask for a full and complete refund (less shipping and any missing accessories) Period.

You've got 1 YEAR — that's right, 365 days to think about it, from the date you place your order. That gives you plenty of time to find out just how great our products are. If you honestly believe you have not received the best quality in my products, you get your money back. All you have to do is send a letter addressed to:

Please enclose a picture of yourself next to your installed Phoenix Flagpole, to prove you tried it out, along with a short letter explaining why it didn't work for you and what I can do to improve my product. Then drop it in the mail. Simple as that. So what have you got to lose? Give my flagpole a try!

Now for a limited time we are extending the same 365 Day Money Back Satisfaction Guarantee for our Premier LED Solar Flagpole Lights! You have 1 year to try it out and absolutely nothing to worry about.

30 Day Return Policy

Full money back guarantee less shipping for returns on unopened items within 30 days of purchase date. A 15% restocking fee may be applied for items and accessories opened (not including our Phoenix Flagpole Satisfaction guarantee). Atlantic Flagpole retains the right to refuse a return after it has been opened by the customer.

*Seasonal items such as Christmas/holiday related purchases may not be returned after the date of the holiday.

Write a short letter explaining why it didn't work for you and/or what we can do to improve this product. After receiving RMA (Return Merchandise Authorization) mail your item back to us using the address below:

Got any questions for us about a telescoping flagpole? Call 518-400-0765 or email us here.

Need to submit a support ticket for your order, warranty, or guarantee? You can submit a support ticket here!

Order Cancellations

Can I Cancel My Order?

Once an order is placed, you have a small window of 30 minutes to cancel it before it processes to our fulfillment center. Once the order processes and is accepted by our fulfillment center, you may still request cancellation, however please know that cancellation at that stage is not guaranteed.

What if my order has already processed?

If the order has already processed to the fulfillment center, you may request cancellation on any items in the order until they have ship confirmed, however please be aware that this is only a request; a cancellation request may not be successful depending on how far in processing the order is. Cancellation requests must be submitted per item. You will receive a confirmation email once you have submitted your cancellation request to let you know that the request has been sent.

* Intentionally broken items or accidents resulting in damage to the product are not covered by the manufacturer's warranty or our Unbeatable Guarantee and will not be eligible for a refund. Shipping fees not included. Return shipping is the responsibility of the customer.

"Our Exclusive Phoenix Telescoping Flagpole Guarantee"

• EXCLUSIVE!! Securi-Shur Anti-Theft Locking Clamp. This is a $40.00 VALUE included in our Extreme Package.
• EXCLUSIVE!! RUST FREE GUARANTEE. Your flagpole is guaranteed to remain free of rust or corrosion and oxidation and will never need to be painted. If your flagpole ever experiences any of these issues we will gladly replace the affected part...Our Atlantic Flag Promise to you!
• EXCLUSIVE!! LIMITED LIFETIME GUARANTEE on the entire flagpole system — excluding flagpole accessories. Atlantic Flag & Pole's promise to you that your flagpole will remain free from any manufacturer defect for as long as you own your flagpole. Our guarantee is for the original owner of the flagpole only and is non-transferable.
• 100 MPH WIND GUARANTEE: Is for one flag 4x6 or smaller attached to the Phoenix flagpole and does not include accessories attached such as solar lights or any other toppers other than a 3" gold ball topper, as attachments may reduce the wind resistance of the flagpole. It is the responsibility of the Phoenix flagpole owner to be aware of weather patterns in their area and remove accessories and or bring down the flagpole for safe keeping.
• EXCLUSIVE!! ANTI-THEFT GUARANTEE: IF YOUR FLAG POLE IS STOLEN DURING THE WARRANTY PERIOD WE WILL REPLACE IT. $1000 VALUE!! Must have the SECURI-SHUR Anti-theft locking device installed at time of incident and provide a valid police report before submitting claim.

Phoenix Flagpole Color Variation Disclaimer

Please note that we strive to have all our flagpoles shipped within 24-48 hours of order processing and are crafted with meticulous attention to quality and detail. Due to the nature of the anodized finishing process, there may be slight color variances between sections of the flagpole. These variances may be particularly noticeable in the gold/light bronze finish and are considered standard within the industry. While we strive to ensure consistency, exact color matches cannot be guaranteed. These differences do not compromise the integrity or performance of the flagpole. We appreciate your understanding and are happy to address any questions or concerns you may have.

"Our Exclusive 6-Month FLAG Guarantee"

We provide a six-month limited guarantee from the date of purchase for our DURAFLIGHT sewn polyester US flags, Valley Forge Koralex II, and Poly-EXTRA American flags in the sizes of 3x5 feet and 4x6 feet. Unfortunately, we cannot extend this guarantee to larger flags due to their reduced lifespan. Should your flag show signs of wear or fading within this period, we will replace the flag free of charge; you are only responsible for shipping.

For DURAFLIGHT nylon flags sized 2x3 feet, 3x5 feet, and 4x6 feet, a three-month limited guarantee from the date of purchase is available. This guarantee does not apply to larger flags for the same reasons mentioned above. We will replace any flag that becomes worn out or faded within this timeframe for free; you are only responsible for shipping.

To initiate a guarantee claim, please contact our customer service department for authorization at 1-518-400-0765 or contact us via email.

For a flag to qualify for replacement under this guarantee, it must be significantly worn or faded. We understand that after six months of use, some wear is to be expected. A single replacement per flag is allowed, and it is at our discretion to determine if a flag is considered "significantly worn."

Significant wear includes normal deterioration from being displayed outdoors continuously, such as grommet detachment, header tearing, or fraying edges. We advise regularly inspecting your flag to monitor its condition and contacting us immediately if you detect any issues.

Atlantycs, LLC., operating as AtlanticFlagpole.com, retains the final decision on what constitutes significant wear. This guarantee does not cover damage from inclement weather conditions (storms, snow, rain, hurricanes, tornadoes, thunderstorms, micro-bursts, earthquakes, ice storms, tsunamis, or other natural events), theft, or damage resulting from the flag contacting buildings, trees, branches, or any other objects. Flag must be on a stationary pole for any guarantee to be in effect. It is the responsibility of the customer to properly maintain, display, and store their flag, especially during adverse weather conditions.